FAQ

What types of drills do you offer?

We specialise in a comprehensive range of professional-grade drilling equipment including Angle Drills, Combi Drills, Diamond Core Drills, Drill Drivers, Percussion Drills, SDS Drills, and Bare Units from leading brands like Bosch and DeWalt.

Are your tools suitable for professional use?

Absolutely. Our products are selected to meet the demands of professional tradespeople, featuring industrial-grade performance, durability, and reliability for the most demanding job sites.

Do you offer products for DIY enthusiasts?

Yes, while we cater to professionals, we also stock equipment perfect for dedicated DIY enthusiasts looking for quality tools to bring their creative projects to life.

How long does delivery take?

After order processing (1-2 business days), we offer two shipping options:
– Standard Shipping: £12.95 flat fee, delivered in 10-15 business days via DHL/FedEx
– Free Shipping: For orders over £50, delivered in 15-25 business days via EMS

Do you ship internationally?

We ship globally to most countries, excluding some parts of Asia and remote areas due to logistical constraints. Availability is confirmed during checkout.

How can I track my order?

Once your order is shipped, we’ll send a confirmation email with a tracking number that allows you to monitor your package’s journey from our Preston warehouse to your doorstep.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.

Is there a minimum order value?

No minimum order value for standard shipping. For free shipping, orders must exceed £50.

What is your returns policy?

We stand by our products but if you’re not completely satisfied, you may return unused items in original packaging within 15 days of receipt. After inspection, we’ll process a refund or exchange promptly.

How long do refunds take to process?

Refunds are processed promptly once we receive and inspect returned items. The time for the refund to appear in your account depends on your payment provider.

Do I need an account to place an order?

No, you can checkout as a guest, but creating an account allows you to track orders more easily and saves your information for future purchases.

Where can I find technical specifications for products?

Detailed specifications are available on each product page. For additional technical information, please contact our support team.

How do I contact customer service?

Reach us at [email protected] for any questions about products, deliveries, or returns. We’re here to support professionals and DIY enthusiasts alike.