Privacy Policy

At Drill Shop (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.drillstoreonline.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment information when you make a purchase or create an account.
• Business Information: Company name and business address for trade customers.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for our drilling equipment (including Angle Drills, Combi Drills, Diamond Core Drills, Drill Drivers, Percussion Drills, SDS Drills, and Bare Units)
• To manage your account and provide customer support
• To communicate with you about orders, products, services, and promotional offers
• To improve our website, products, and customer experience
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our terms and conditions

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract with you (e.g., to process and deliver your orders)
• Our legitimate business interests (e.g., to improve our services and prevent fraud)
• Compliance with legal obligations
• Your consent, where applicable (e.g., for marketing communications)

4. Data Sharing and Disclosure

We may share your information with:

• Payment processors (Visa, MasterCard, JCB, PayPal) to securely process your payments
• Shipping carriers to deliver your orders
• Service providers who assist us with IT services, customer service, and marketing
• Legal authorities when required by law or to protect our rights
• Business transfers in the event of a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International Data Transfers

As we serve customers worldwide (excluding only a few parts of Asia and remote areas), your information may be transferred to and processed in countries outside of your home country. We ensure appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers, and all payment transactions are encrypted using SSL technology.

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal data
• Restriction: The right to request the suspension of processing of your personal data
• Data Portability: The right to request the transfer of your data to another organization
• Objection: The right to object to our processing of your personal data
• Withdraw Consent: The right to withdraw consent where we rely on consent to process your data

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, enhance your experience, and analyze website traffic. For detailed information on the cookies we use and their purposes, please see our Cookie Policy.

9. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. 

11. Contact Us