At Drill Shop, we stand behind the quality of our professional drilling equipment. We want you to be completely satisfied with your purchase of Angle Drills, Combi Drills, Diamond Core Drills, Drill Drivers, Percussion Drills, SDS Drills, and Bare Units. If you are not entirely happy with your order, we’re here to help.

Returns Period

You may return most unused items in their original packaging within 15 days of receipt for a full refund or exchange. Please note that all returned items must be in new, resalable condition.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within the 15-day return period. Please include your order number and reason for return.
  2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack and Ship: Securely package the item(s) in the original packaging with all accessories and documentation. Include the RMA number clearly on the outside of the package.
  4. Ship to Address: Send your return to:
    Drill Shop Returns
    96 Fishergate
    Preston, GB PR5E 5HB
  5. Processing: Once received, we will inspect the item and process your refund or exchange within 5 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items without tracking.

Refund Timing and Method

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. Depending on your payment provider, it may take additional time for the refund to appear on your statement.

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned unless defective:

  • Diamond Core Drills: Due to the nature of diamond drilling and potential wear on the diamond segments.
  • Bare Units: (tool-only purchases without batteries/chargers) unless sealed in original packaging.

All products must be returned with original packaging and all included accessories.

Exchange Request Template

Use the template below to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Drill Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product(s) to return: – [Product Name and Model] – [Reason for return/exchange] I have read and understood the returns policy. Please provide the RMA number and return instructions. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange a replacement or repair at no cost to you, including covering return shipping.

Questions?

Contact our customer service team at [email protected] for assistance with returns or exchanges. We’re here to help!